India Launches Global Tariff and Trade Helpdesk to Support Exporters and Importers

On 11 April 2025, the Directorate General of Foreign Trade (DGFT) under the Ministry of Commerce and Industry, launched the 'Global Tariff and Trade Helpdesk'. This initiative aims to assist Indian exporters and importers in navigating the complexities of international trade, including identifying and addressing key challenges and opportunities.

The helpdesk offers guidance on a wide range of issues, including global tariffs, import surges, export-related hurdles, and other trade challenges crucial for the business community.

As global trade continues to evolve, with changes in tariffs and the introduction of counter-tariff measures, the helpdesk will facilitate the resolution of trade-related issues for stakeholders. The initiative focuses on tackling import surges, dumping, EXIM clearance delays, logistics and supply chain challenges, and regulatory and compliance concerns.

Key Areas of Focus

The 'Global Tariff and Trade Helpdesk' will provide assistance on a broad spectrum of trade-related concerns, including:

• Import and export challenges

• Import surges and dumping

• EXIM clearance issues

• Logistics and supply chain challenges

• Financial or banking issues

• Regulatory and compliance issues

• General trade suggestions and concerns

The helpdesk will also coordinate with relevant ministries, departments, and government agencies at the central and state levels to resolve issues requiring multi-stakeholder involvement.

How to Use the Helpdesk

Exporters, importers, and other stakeholders facing trade-related challenges can access the helpdesk through the DGFT website:

1. Visit the DGFT website at www.dgft.gov.in

2. Navigate to the 'DGFT Helpdesk' section under 'Services.'

3. Create a new request by selecting 'Global Tariff and Trade Issues' and specifying the appropriate sub-category (such as Import Challenges, Export Challenges, etc.).

4. Enter the relevant details and submit the request.

Alternatively, issues can be emailed to dgftedi@nic.in with the subject line ‘Global Tariff and Trade Helpdesk’, or stakeholders can call the Toll-Free number at 1800-111-550 for assistance.

Tracking and Resolution

Users can track the status of their issues via the status tracker under DGFT Helpdesk Services. Users will receive updates via email and SMS.

These measures aim to empower the Indian trade community by providing them with a platform to proactively manage challenges in a dynamic global trading environment. The DGFT encourages all stakeholders to take full advantage of these resources to streamline trade operations and resolve critical issues.

For more information, stakeholders should visit the official DGFT website or contact the helpdesk with any queries.